Shipping & Refunds
All returns to;
Highland Company, Nathan Menten
Klapperstraat 185, 9120 Beveren
We ship our products worldwide.
The following are estimates.
2 - 4 weeks
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
We ship within 24-48 hours. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at firstname.lastname@example.org . Our customer service is available 24/7.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package in such cases will be invoiced to the customer.
Highland Company is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
Highland Company reserves the right to abandon the package(s) and will not be responsible for any refund.
Our policy lasts 14 days. If 14 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: Returns will be provided only if the item is defective or not as described.
We wish to clearly specify that the customer shall have to bear the cost of shipping the product back to us in case of refunds. However, in certain cases, where the refund is being provided due to a mistake by Highland Company, such cost shall be borne by us.
REFUNDS (IF APPLICABLE)
We provide refunds only in special cases. It shall be the sole discretion of Highland Company whether or not to grant a refund. When you purchase from Highland Company, you agree to our terms and conditions for Shipping, Returns & Refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are shipping (during refunds or exchanges) an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS BEFORE YOUR ITEM IS SHIPPED
As per Highland Company's Policy, you are eligible for a refund if your item has not been shipped yet and you email us to ask her to cancel the order. However, we charge a processing and restocking fee on such refunds which may vary from €6-€10 (Depending upon the product).
Also, please note that in such situations it shall be the sole discretion of Highland Company whether or not to grant a refund. In some cases, the refund may not be granted if the item was shipped before the customer support team could communicate with the shipping department (even if you ask for a refund immediately after placing your order).
We try our best to cancel such orders, but in special cases your order may not be cancelled.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com