WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order.
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Please make sure to provide the correct shipping address. Highland Company cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under all circumstances Highland Company will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow between 1-6 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in USA, but most of our specialty items are located in other countries such as the Australia, United Kingdom and China to reduce cost of production and give our customers the most affordable deals on the planet!
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes. We ship worldwide.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.